Dear Valued Medco® Sports Medicine customer,
It is encouraging to see many institutions and businesses begin to open after a prolonged period of closure. At Medco® Sports Medicine, we have anticipated this phase of the pandemic and wanted to provide a brief update as to what you can expect from us as you get back to work.
Safety and Well-Being
Our top priority remains to be the safety and well-being of our employees and we continue to take all necessary precautions to ensure this. We continue to work remotely and have been very pleased to see the adaptation of our employees to best serve you. Our distribution center in Indianapolis remains fully functioning achieving the high operational metrics you have come to expect.
To contact us via telephone you can do so at 800.556.3326 Monday-Friday from 11:00am-3:00pm EST. Outside of those hours please leave a voicemail message and we will return your call as quickly as possible. To place an order, inquire about an existing order, or to contact our customer service team please email Medcocustomersupport@medcosupply.com. We commit to responding quickly and thoroughly.
Our website https://www.medco-athletics.com/, is also a great resource for many self-serve options:
- Link your ordering account to your online account to place orders, view previous orders, track orders, download invoices and much more https://www.medco-athletics.com/help#account-linking
- View product display pages for real-time inventory availability
- Find our dedicated team of sales representatives
Securing the products you will need to open back up has been our most challenged business focus. Personal Protective Equipment (PPE) products have become extremely difficult to source due to raw material shortages and increased demand. As a result, we are experiencing supply shortages and tremendous cost increases in these categories:
- Disposable Apparel including Masks, Shields & Gowns
- Disposable Gloves including Latex, Nitrile, & Vinyl
- Disinfecting & Sanitizing Wipes & Sprays
- Diagnostic Equipment including Thermometers & Pulse Oximeters
At this time, we don’t have the ability to supply these items at legacy service levels, however we continue to work with existing and new suppliers to secure product as it becomes available. We anticipate supply shortages within these categories over the next few months.
At Medco® Sports Medicine, we appreciate your partnership and are committed to serving you as we have done for the past 60+ years.